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Inventory mode and Quick Mode are mutually exclusive. You cannot have a mix of the 2 in the same order. If you need to add an ad-hoc item while in Inventory mode, you can do so by adding a Custom Item. Once you start your order in one mode, the toggle will be greyed out and not “switchable” to the other until the order is complete or cleared.
Tap on either Add Custom Item (if not in your inventory) or Add Inventory Item. Then either create a custom item or tap on the inventory items you want to add. Quantities for an inventory item can be changed by tapping the three dots to the right of the price. Then tap Add to Order.
The app currently does not support variable priced or per unit priced items. You will need to change it to Fixed price in order to see and select it within the Clover Go app.
You can either use the search function by tapping the magnifying glass icon and then typing in your search OR You can switch to categories mode by tapping the three bar icon.
Categories can be assigned to an item in the Inventory App on the Web Dashboard.
Because the card number is a separate field, you need to tap on the card number field before you can clear the card number.
You have to delete 1 character of the card number then add it back in and it will take you to the next field.
There are some cases where this can happen. To correct, please tap on the card number field and it will allow you to go back and complete entering the digits. In rare cases where it does not, the card reader should be used, if possible.
This is an indication that the card number entered may not be valid. Please go back and re-enter the number to ensure that all digits were entered correctly.
This message is alerting you to the fact that the postal code or street address did not match. It is up to you whether you want to tap continue to process the transaction or cancel it and re-try the transaction or ask for a different form of payment.
Login to your web dashboard at www.clover.com and select the Employees app. First Name and email address are required. All other fields are optional. Each employee added will receive an email from Clover with a link to verify their email and create a password. They will need to do that before they can activate the app. However, you will need to provide them with the instructions they need to download the app. You will also need to provide them with a card reader.
You will see it on the report that you can export from clover.com/orders, but only if Notes is turned on. To do that, go to www.clover.com, click Setup app > Orders and ensure the “Allow Notes on Orders…” box is checked.
Yes. The check feature is a recording-only feature at this time.
We do not have a separate field at this time, but you can use the memo field for that purpose.
Yes. The Admin can log into their Web Dashboard at www.clover.com, click Setup app, select “Payments” and select or deselect “check” or “cash” as a tender type.
Not all tender types apply to Clover Go only users at this time.
That feature of the Inventory app is not currently supported.
Not all features of the Clover Dashboard are available to Clover Go-only merchants and this is one such feature.
Make sure the region setting in the device is set to United States. You can have any language setting you want, but the region must be set to the U.S.
Reference Site: https://help.clover.com/faq/clover-go-payments-faqs/
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