Clover Go Receipt FAQs

When I enter a manual transaction, and need to clear the contents. I can clear the expiration date, but why is the card number not clearing when I tap the back button? #

The card number is a separate field, so you will need to tap on the card number field before you can clear the card number.

I entered a Transaction Memo on the payment screen, so why do I not see it on my receipt? #

The memo does not print on the receipt. If you want a description printed on the receipt, please use the item description field. The transaction memo does, however, appear on the transaction report. You can view this by logging into the Web Dashboard at www.clover.com and accessing the Orders app.

I entered a Transaction Memo on the payment screen. Where can I see it? #

You will see it on the report that you can export from www.clover.com/orders, but only if Notes is turned on. To do that, log into your Web Dashboard at www.clover.com, click Setup app > Orders and check “Allow Notes on Orders”.

How do I send a customer a receipt? #

After the transaction is completed, you can tap “Send Receipt” then enter a mobile number and/or email address then tap “Send”.

How do I resend a receipt? #

Open the Settings drawer and select Transaction History. Tap the transaction you want to resend the receipt for and you will that an option to do so. You can also tap the printer icon to print a copy if you have access to an AirPrint or Google Print enabled printer and it is within range.

Can I set up Clover Go to automatically send a copy of the receipt to a specified email address or mobile phone number? #

Yes. In the Settings Drawer tap Settings, then “Carbon Copy Receipts”. You can add up to three email addresses and three text numbers and have a copy of the receipt sent to them automatically any time a any Employee under this account (regardless of role) processes a sale or a refund.

Can I print a copy of the receipt? #

Yes. If you have access to a Google Print or Air Print enabled printer and it is in range, you can tap on the icon in the upper right corner on the confirmation screen or the transaction history screen to access that capability.
Note: For Android the OS must be 4.4 or higher for Google Print to work in the app.

I can’t get Google Print or AirPrint to work. What do I do? #

You need to contact tech support at Google or Apple for help.

Who can add, change or delete recipient information for carbon copy receipts? #

Only a user with Admin rights will be able to add, change or delete recipient information for carbon copy receipts. Anyone with an Employee or Manager role will be able to see where carbon copies go, but will not be able to modify.

Can I limit when carbon copy receipts are sent or which employees they are send from? #

No. Carbon copy receipts are at the account level. Copies of receipts will be sent to the designated addresses and/or mobile phone numbers for every Sale and Refund made by every Employee, regardless of role, set up under that account.

If I set up users to receive carbon copies of my receipts, will they only go out when I send a receipt to my customer? #

No. If you set up users to receive carbon copies of receipts, they will always receive a copy regardless of whether you send a copy to your customer.

If I set up users to receive carbon copies of my receipts, will they also receive a copy when I resend a copy of the receipt? #

No. Users designated to receive carbon copies of receipts will receive them only upon completion of a sale or refund.

I am in Quick Mode and entered an item description. Why does the receipt just shows the word “item” instead of the description that I entered? #

Please enter the item description and tap “done” first, then enter the amount and tap “checkout”.

Reference Site: https://help.clover.com/faq/clover-go-receipt-faqs/

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