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iOS version 8.2 and higher (oldest model supported is the 4S)
Android version 4.4 and higher
Windows Phones are not supported at this time
Clover Go will not function on a jailbroken or rooted device
Yes, Clover Go works with Apple and Android phones and tablets.
No, both tablets and phones currently use the same app
You can use your own phone or tablet.
No, you can use the carrier of your choice.
Security is a top priority. For this reason Clover Go will not work on a rooted or jailbroken device.
Yes, Clover Go works over both Wi-Fi and Cellular Network.
No, connectivity is required to use Clover Go.
No, your data is stored on clover.com, so you will not lose all of your in-app data if you have to delete and reinstall the Clover Go app.
Data usage may vary, but it’s approximately 25 kilobytes per transaction for a swiped transaction.
Clover Go utilizes an auto-batch function to close the batch for the day. The auto-close time is systemically set for 1:00 AM EST unless otherwise specified at or after boarding. For more information on the close time set for your specific account, please contact your Business Consultant or call the toll free support number provided (in the App: Tap the icon in the upper left to open the Menu drawer. Then, tap “Help and Support” or in Web Dashboard: in the Support box in the upper right corner of the screen).
Go to www.clover.com and click “Log in” at the top right hand side of the page. Your login credentials are the same email address and password that you used to activate your Clover Go app.
It means that your merchant account was set up under the Terminal Service Plan. Clover Go requires the Register Service Plan in order for the inventory features to function. You can upgrade via the Clover Dashboard by:
A fee may apply if you have other Clover devices.
It means that your merchant account was set up under the 2000 Service Plan. Clover Go requires the Pro Service Plan in order for the in-app features to function. You can upgrade via the Clover Dashboard by selecting App Market, then Service Plan, by contacting your BC or calling the toll free support number provided.
The last four numbers of the card and dollar amount of this transaction is the same as a recently completed transaction. You can continue with the transaction; this is just a warning to help avoid charging the same card twice by accident. You can open the settings drawer and tap Transactions to review the completed transaction prior to proceeding with the current one, if desired.
Either click on the link in the welcome email or go to https://getinsightics.com/login. Choose “Log in with your Clover account” and use the same login credentials you use to log into the Clover Web Dashboard and/or your app.
Clover Go is intended for use within the United States. This error is presented when a transaction is being initiated outside the United States.
This means that your session expired due to time or inactivity. After an hour of inactivity the app will log the user out and require them to use their PIN to log back in.
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